1. Introduction

At Nexgen Innovations SA, we are committed to providing high-quality cleaning detergents and exceptional customer service. If you are not completely satisfied with your purchase, we are here to help. This Refund Policy outlines our procedures for returns and refunds.

2. Eligibility for Refunds

You may be eligible for a refund under the following conditions:

• Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us within 2 days of receiving your order. We will provide instructions for returning the item and issue a refund or replacement upon receipt of the returned item.

• Incorrect Orders: If you receive the wrong product, please contact us within 2 days of receipt. We will arrange for a return and send you the correct product or issue a refund, depending on your preference.

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email our customer service team at [Email Address] with your order number and details about the issue with your product.

2. Return Instructions: We will provide you with instructions for returning the item, including the return address.

3. Return Shipping: Pack the product securely and ship it back to us using a trackable shipping method. You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).

4. Refund Process

Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow [number] business days for the refund to appear in your account.

5. Non-Refundable Items

Certain items may not be eligible for a refund, including:

• Opened or Used Products: We cannot accept returns or issue refunds for products that have been opened or used, unless they are defective or damaged upon arrival.

• Sale or Promotional Items: Refunds may not be available for items purchased on sale or as part of a promotion, unless required by law.

6. Exchanges

We do not offer exchanges. If you need a different product, please return the original item for a refund and place a new order for the desired item.

7. Contact Us

If you have any questions about our Refund Policy or need assistance with a return or refund, please contact us at:
 

Nexgen Innovations SA

Dawn Park,
Boksburg , Gauteng , 1459
Nexgeninnovationsa@gmail.com
+27 81 872 7707

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Thank you for shopping with Nexgen Innovations SA. We appreciate your business and strive to ensure your satisfaction with every purchase.